Additional Fee $60
Production Process & Dispatch Time
Our products are uniquely created on demand in your chosen specification. This enables us to offer you a full range of styles, colors and sizes to choose from without particular style ever going out of stock, ensuring you get exactly what you want every time. After you have placed your order, our talented production team will select a blank version of your chosen product, print your design, package and ship your order within 5 – 7 business days.
ESTIMATED TIME OF ARRIVAL (Production + Shipping time)
|
Product |
Production Time |
Ship to US |
Shipping cost |
|
● Tumbler |
2 - 4 days |
5 - 8 days |
$9.95 |
|
● Quilt, Bedding Set, 3D Hoodie, Baseball Jersey, Hawaiian Shirt |
3 - 6 days |
12 - 18 days |
$9.95 |
|
● High Top Shoes, Max Soul Shoes |
6 - 7 days |
12 - 18 days |
$9.95 |
Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.
Your satisfaction is our #1 priority. For any defective products, send us an e-mail at support@justapod.com for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.
- Design error: wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Exceeded shipping time: If you do not receive the order within the timeframe.
- Damage during shipment.
What should you do? Contact us within 20 days since you get your items and provide us necessary informations:
- Your order/invoice ID
- In case you get wrong item/ damaged item please send us a picture of the item you received via email support@justapod.com
Please Note
We do not process a refund/reprint in the following cases:
- your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
- your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
- If 20 days have gone by since you get your items
Exchanges
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.